Refund policy

REFUND POLICY

We accept refunds under the following circumstances:

• – The product is returned and is still sealed and in the original packaging it came in.

• – The product has not been used or worn and still has latex protective film attached.

• – The product has a genuine fault or defect upon arrival.

• – The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery, no tracking information etc..)

• – The product has not been personalized.

RETURNS POLICY

Terms & conditions of returns:

• – The product must be returned within 30 days of receipt of goods – we will not accept returns later than 30 days after.

• – Products must be returned in original condition & packaging with protective latex film still attached to the gloves.

Unfortunately, we will not refund:

• – Shipping costs

• — Gloves with Name & Number personalisation.

• – Contact latex gloves with protective latex film removed

• – Products that are returned after 30 days since date of receipt of goods.

• – Gloves with wear or deterioration that is deemed fair use – latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more.

• – Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging. (ie. Tight fitting gloves not being put on gently or with care.

Returns Address

Please contact support@shop-goalkeepersanonymous.com with any issue that may arise. We will provide a return address once we deem the return complies with our terms and conditions above.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as supplements)

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shop-goalkeepersanon@gmail.com.